【How to Order for Custom Made Jewellery】
♦ Consultation (Free of Charge)
We are welcomed to order for your original jewellery or remodeling jewellery. It is all depending on your budget. Please write us from Contact. Please feel free to talk about jewellery design including metal and gems what you would us like to make.
* The correspondence between you and us are basically by email, however if necessary, phone, fax or also possible meet us if you live in Tokyo.
♦ Draft Jewellery Design and Estimation (Free of Charge)
We will prepare for rendering of your hope jewellery and tell the estimation.
* Please do not hesitate to ask us to revise the design. It is possible to change the design at this stage.
** Please refer to the reference price below.
♦ Decision and Making
It will start making your ordered jewellery after the design has been decided.
* It will not be able to accept an offer of the change the jewellery design or your cancellation after ordering.
♦ Delivery for Creations
We will inform you that the creation is completed. Then your ordered creation will be delivered to you after it is confirmed that your payment is completed.
* It will take at least 2 months or more**in order to complete the creation. The duration depends on the finished design of the creation.
** For order from overseas it will take at least 2.5 month or more in order to deliver to you.
＊ The price is indicated ¥ (Japanese Yen) JPY.
Eg. Item: Designed Ring (Without Gems or Engraving Patterns)
|Silver||Yellow Gold (Au750)||Platinum||Japanese Traditional Alloy 1 (Coloring of Copper, Shakudo, Shibuichi etc)||Japanese Traditional Alloy 2 (Mokumegane)|
* It is an example price for a simple designed ring. The price will increase or reduce depending on size (weight), number of gems, Engraving Patterns etc.
** Please be sure that the price will increase or reduce depending on kinds of metal and the fluctuation in metal prices.
【As Matters of Delivery】
♦ For Gift Wrapping Fee
We will prepare a gift wrapping box. Please inform us if you would like us to send as gift.
* There is a￥300 charge for the gift wrapping fee.
♦ Delivery (Shipping) Fee
Delivery (shipping) costs for both Japan and overseas will generally be free*.
* It will cost you the package fee if it is exceeded the normal range or standards.
** Restrictions on overseas shipping: Please note that the overseas shipping for valuables such as jewellery is restricted by some countries as their regulations.
*** For tariff on shipment: Please note that the tariff may happen to be paid by the purchaser. The tariff guidelines vary depending on each destination countries and the contents of the luggage. Please understand that we, MBONMBONNE (this atelier), are unable to investigate the tariff amount as it varies depending on each countries.
♦ For Payment
The payment will be available one of the following methods.
・PayPal – Possible to pay by a credit card without registering an account.
・Cash – Possible to pay us directly when delivering the creation by hand in case you live in Tokyo.
* Please burden bank transfer fee at your expense.
** Please note that you require to inform us if payer name is different from the person who buy the creation.
♦ Date of Payment
We will inform you the detail of the payment methods when we inform that we are ready to deliver the creation.
* Your payment require to be completed within 14 days including the the bank transfer fee shortly after the next day you receive the invoice.
** It will be cancelled if we are not able to confirm your payment after the deadline.
♦ Delivery (Shipping)
We will arrange to deliver after your payment is confirmed.
There are 2 ways to deliver to you.
・We will be able to arrange to deliver anywhere in Japan and to overseas by postal delivery service.
・Delivery by hand will be available in case you live in Tokyo. Please inform us if you would like us to deliver by hand.
* For domestic area in Japan: It will be arranged to deliver within 3 days shortly. The delivery date may take 4 or 5 days over weekends and Japanese holidays.
** For overseas: Delivery days will be from 5 days on average although it varies depending on the country of destination. The delivery date may take more than 5 days as it varies depending on the transportation, customs clearance as well as the mail handling procedures and other factors in each destination countries.
*** Restrictions on overseas shipping: Please note that the overseas shipping for valuables such as jewellery is restricted by some countries as their regulations.
【As Matters of After Purchase】
♦ For Returns
We will accept returns of our creation you purchased only if it is found a defect before wearing. Please write us from Contact within 14 days of the arrival of the creation. We will not accept the returns for any reasons after 14 days passed since you purchased the creation.
* Please confirm our Sales Conditions about “For Returns” and “Conditions of Returns”.
♦ Customer Service (For Repair)
Please see the following our support.
【Free Repair】: There is a 6-month warranty on all our creations you purchased. We will accept to repair for free of charge under warranty if it is found a defect of wearing.
* Please be sure to present the warranty or attach it to send.
** Please be sure to pay for the delivery (shipping) Fee.
*** The repair fee will charge if you do not have the warranty even if it is under warranty.
【Non-Free Repair】: We will also accept the repair of our creation you purchased if it is found a defect of wearing. Please write us for details from Contact.
* The repair fee will cost you from ￥1500 or more. (The fee will be depended on the damage of the creation.)
** Please be sure to pay for the delivery (shipping) Fee for sending us. The delivery (shipping) fee for returning will be included in the repair fee.
It will be grateful if you confirm our Sales Conditions before your placing an order for the custom made jewellery.
* Please contact firstname.lastname@example.org as the subject title is "For Custom Made Jewellery" if you do not receive a reply even after 3 days or more as it may be cause of an Email un-delivery.
** Please confirm your spam mail box as our replying mail may happen to be as a spam mail. Thank you very much.