Sales Conditions

The price is indicated ¥ (Japanese Yen) JPY.
For Custom Made Jewellery: Order for Original or Remodeling Jewellery

Sale Price

The price will be determined by design of the jewellery you would like depending on your budget. Please refer to the “Reference Price” for Custom Made Jewellery.

Purchase of Creations

We will make deal with you to create your creation when you officially commission us to order.
* It will not be able to accept an offer of the change of the jewellery design or your cancellation at this stage.

Extra Charge except for Creations

It will add to cost you as follows:
・Consumption Tax
・Bank Transfer Fee
・Gift Wrapping Charge: ¥300
* It will cost you by request.

For Payment

The payment will be available one of the following methods.
・Bank transfer*
・PayPal – Possible to pay by a credit card without registering an account.
・Direct Dealings – Possible to pay us directly when delivering the creation by hand on case by case.
* Please burden bank transfer fee at your expense.
** Please note that you require to inform us if payer name is different from the person who buy the creation.

Date of Payment
We will inform you the detail of the payment methods when we inform that we are ready to deliver the creation.
* Your payment require to be completed within 14 days shortly after the next day you receive the invoice.
** It will be cancelled if we are not able to confirm your payment after the deadline.

Delivery (Shipping)

We will arrange to deliver after your payment is confirmed. There are 2 ways to deliver to you.
・We will be able to arrange to deliver anywhere in Japan and to overseas by postal delivery service.
・Delivery by hand will be available in case you are able to meet in Tokyo. Please inform us if you would like us to deliver by hand.
* For domestic area in Japan: It will be arranged to deliver within 3 days shortly. The delivery date may take 4 or 5 days over weekends and Japanese holidays.
** For overseas: Delivery days will be from 5 days on average although it varies depending on the country of destination. The delivery date may take more than 5 days as it varies depending on the transportation, customs clearance as well as the mail handling procedures and other factors in each destination countries.
*** Restrictions on overseas shipping: Please note that the overseas shipping for valuables such as jewellery is restricted by some countries as their regulations.

Delivery (Shipping) Fee

Delivery (shipping) costs for both Japan and overseas will generally be free*.
* It will cost you the package fee if it is exceeded the normal range or standards.
** For tariff on shipment: Please note that the tariff may happen to be paid by the purchaser. The tariff guidelines vary depending on each destination countries and the contents of the luggage. Please understand that we, MBONMBONNE (this shop), are unable to investigate the tariff amount as it varies depending on each countries.

For Returns

We will accept returns of our creation you purchased only if it is found a defect before wearing. Please write us from Contact Form within 14 days*of the arrival of the creation.
・We will repair the creation free or refund your payment**after you send it back.
・We will cover the delivery (shipping) fee.
* We will not accept the returns for any reasons after 14 days passed since you purchased the creation.
** It will be only covered the repair or refund as it is the only one in custom made jewellery.

Conditions of Returns

It requires the following conditions:
・The creation must be in the state of unused.
・It must be returned with receipt in the same state of the purchase.
・You will be accepted our instructions for the procedure of the returns.

Customer Service (For Repair)

Please see the following our support.
【Free Repair】: There is a 6-month warranty on all our creations you purchased. We will accept to repair for free of charge under warranty if it is found a defect of wearing.
* Please be sure to present the warranty or attach it to send.
** Please be sure to pay for the delivery (shipping) fee.
*** The repair fee will charge if you do not have the warranty even if it is under warranty.
【Non-Free Repair】: We will also accept the repair of our creation you purchased if it is found a defect of wearing. Please write us for details from Contact Form.
* The repair fee will cost you from ¥1500 or more. (The fee will be depended on the damage of the creation.)
** Please be sure to pay for the delivery (shipping) fee for sending us. The delivery (shipping) fee for returning will be included in the repair fee.

Disclaimer

* It shall not be able to assume any responsibility in case of the customer suffered damage due to dirt, damage, loss, accident, impact on clothing, the body affected by metal allergy, etc. which caused by the customer.
** This shop may cancel the purchase at the discretion of this shop when the following grounds occur. In this case, even if the creations are not able to provided, this atelier and this shop are not responsible at all.
- When troubles related to delivery occur such as failure to specify specified delivery destination.
- When our creations that are not able to purchased due to system failure occurs or receipt of order exceeding the number of sales limit occurred.
- When our creations can not to be provided due to other reasons.
*** For purchase of our creations by juveniles, it shall be acted on by the guardian’s responsibility. In some cases, we may conduct transactions after consent of the guardians.

MBONMBONNE eShop (online store)

The part of the creations are sold at MBONMBONNE eShop, HANAEMITAGANE according to the Sales Conditions in the site of HANAEMITAGANE.

Information and Contact

Vendor MBONMBONNE
Representative Mayumi TACHISAWA
Website http://mbonmbonne.com/en/
Email atelier@mbonmbonne.com
* Address: It will be notified you as soon as it needs.

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* Please contact atelier@mbonmbone.com if you do not receive a reply even after 3 days or more as it may be cause of an Email un-delivery.

** Please confirm your spam mail box as our replying mail may happen to be as a spam mail.

Thank you very much.